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Business Process Modeling &
Analysis
Outline
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Course 250 - 3 Days |
Understanding Business Processes
- What is a business process
- Types of business processes
- Processes evolution
- Radical vs. incremental improvement
- Knowledge Perspective
Process Improvement Lifecycle
- Putting the team together
- The process improvement lifecycle
- The role of IT
- Process enablers
- Integration with the development lifecycle
Preliminary Process Assessment
- External factors
- Identifying core and supporting processes
- Setting up improvement targets
- Identifying customers and stakeholders
Business Process Models
- Pros and cons of different modeling techniques
- Process model components
- Intro to use case scenarios
- Business objects
- Mapping the workflow
Modeling Current Processes
- Interviews and focus groups
- Modeling conditions, triggers, events and business
rules
- Levels of abstractions
- Modeling tips and techniques
- Knowing when to stop
Quantifying Processes
- Deciding what and how much to measure
- Measuring customer satisfaction
- Measuring performance
- Measuring efficiency
- Analyzing Current Processes
Analyzing activities
- Identifying value-added activities
- Analyzing workflow patterns and constraints
- Dynamic analysis - simulation
- Identifying areas of improvement
- Modeling New Process
Generating new ideas
- Documenting alternatives
- Integrating performance measurement mechanisms
- Capturing and representing process knowledge
- Managing the modeling process
Implementation Decisions
- Enabling Technologies
- Implementation Strategy: to purchase or develop
in-house
- Evaluating alternatives
- Justifying implementation
- Developing a preliminary project plan
- Top management buy-in
Putting the New Business Process Models
to Work
- Mapping to systems requirements
- Policies and procedures manuals
- Models as tools for change management
- Process management
Selecting Methods/Tools
- Method evaluation and selection and customization
- Modeling and simulation tools
- Workflow management tools
- Intranets and Extranets
- Process and knowledge management tools
What Works and What Doesn't
- Avoiding pitfalls
- Fostering a strong partnership between business
and IT
- Process and systems integration
- Corporate Culture
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