Business Process Modeling & Analysis
Understanding Business Processes
- What is a business process
- Process improvement
- Process enablers
- IT as a process enabler
- Process management life-cycle
The Define Stage - Framing the Process
- Problem statement
- Create vision / improvement targets
- Gap analysis
- Stakeholder analysis
- Customer process requirements
- The high-level business process model
Modeling the Business - Intro to Business Architecture
- What is business architecture?
- Business architecture as a context for process modeling
- Business Goals and Needs
- Process view
- Business entity view
- Governance view
Modeling Business Processes - Getting Started
- Assessing processes
- Assessing the organization
- Identifying goals, actors, activities, inputs, outputs and mechanisms
- Process diagramming building blocks - Business Process Modeling Notation (BPMN) primer
- Top-down vs. bottom-up approach
- Processes, activities and tasks
- Modeling Guidelines
Modeling Business Processes - Nuts & Bolts
- As-is vs. to-be process modeling
- Structuring the process model to promote identification of shared processes
- Capturing business rules
- Managing the level of detail
- Model review and walkthroughs
Process Measurement Foundation
- Deciding what and how much to measure
- Measuring customer satisfaction
- Measuring performance
- Measuring efficiency
- Tools for measurement
- Measurement checklist
Analyzing As-is
- Modeling the As-is process
- Workflow analysis
- What can go wrong with a process
- Workflow patterns
- Value added analysis
- Root cause analysis
- Identifying areas for improvement
- Tools for analyzing as-is
Designing the To-be
- Process enablers analysis
- Creating solutions
- Evaluating options
- Building a business case
- Justifying implementation and management buy-in
- Defining the To-be process models
- Managing level of detail
From Process Modeling to Requirements Analysis and Service Oriented Architecture (Soa)
- Challenges with gathering system requirements.
- High level vs. detailed functional requirements
- Unified Modeling Language (UML) and Use Cases
- From process modeling to business and system requirements and Use Cases
- Modeling information with data/object models
- Mapping activities to services
- From Process Architecture to Service Oriented Architecture (SOA)
- Process modeling methods and tools selection
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" This course opened doors to a new way of thinking to better overall improve processes. "
- Y.K., Analyst, Department of Defense
" It helped me understand how to link BPR efforts with our application development efforts. "
- B.S., Senior IT Manager, Sauder Woodworking
" Instructor's knowledge and interest add a lot of value to this course. "
- K.R., Systems Analyst, Hill-Rom
" I was able to get out of my daily grind and think in new and different ways about my systems and processes. "
- H.B., Quality Assurance Manager, Guilford Pharmaceuticals
" Great job at a hard class to teach. "
- R.G., Director, Gartner
" Great Instructor! Very dedicated. "
- Lt. Col. M.C., Deputy Director, MCOTEA, US Marine Corps
" The success of any workshop can be measured by how well the instructor engages the class and generates interest and enthusiasm. [The instructor] did a great job in this area. "
- M.C., Director of Info Systems and Services, Semiconductor Research Corp.