You have designed and rolled out new business processes, communication strategies, programs, and information systems. The master plan looked great on paper. However, the transition from the "old" to the "to-be" is not proceeding smoothly. Your people "talk the talk" of change - they verbally express willingness to adopt new practices, share knowledge, and assume responsibility for change. But they don't "walk the walk" - their behavior and the results don't reflect real change. What is the problem? Experience shows that the core obstacle to successful transition is individual resistance to change.

At Object Knowledge, we define Change Management as the practice of identifying and resolving resistance to change in human systems. Successful Change Management is not magic. There are pragmatic, repeatable, step-by-step methods based on practical experience and hard data that can guide your enterprise through periods of transition. Successful execution of these methods requires a set of hard skills and soft skills which can be acquired, practiced, and mastered.

In this workshop you will learn the concepts and skills necessary to develop and carry out an effective change management plan in your organization. If properly conceived and executed in the early stages of transition, this change management plan will prevent real trouble before it has a chance to develop. You will also learn how to take effective corrective action in the event that a change management plan was neglected or poorly implemented, and you are now in a transition crisis . Real world case studies will be used to illustrate lessons from successful and unsuccessful organizational transitions. The workshop will also include individual and group exercises designed to hone the skills you need to identify and resolve individual and organizational resistance to change.

• Understand and resolve the real issues behind resistance to change
• Develop a road map for change based on your organization's culture
• Avoid disaster (prevention) and turn stalled transition plans around (correction)
• Incorporate change management steps into the process improvement lifecycle
• Master the essential hard and soft skills of effective change agents
• Identify and overcome common pitfalls of implementing transition plans
• Lead effectively in times of transition

Who Will Attend
Managers, Organizational Development Professionals, Team Leaders, Change Agents, and others involved in enterprise transitions.

Prerequisites
Current or anticipated involvement in organizational change, especially for those rolling out new IT systems.

Workshop Content
We will provide you with the core concepts and skills you need to develop, implement, and complete organizational transition plans. You will learn what to do and when to do it in order to successfully complete organizational transitions. The primary focus of the course will be on diagnosing and resolving the psychological and organizational factors behind resistance to change. Attention will also be given to special problems that can arise when rolling out new information systems, and solutions to those problems.

• Assessing your enterprise: Organizational resistance to change
• A Step-by-Step approach to implementing and effective transition plan
• Power dynamics in periods of transition
• Prevention: avoiding disaster when implementing transition plans
• Correction: recovering from ineffective transition plans
• Effective Techniques for resolving individual resistance to change
• Keeping change on track: benchmarking, goals, and measuremen