Key Requirements Elicitation Skills
Software development projects fail at a spectacular rate. Even when they don't fail, they usually take longer than expected, and cost more than anticipated. Many of the major reasons for failure all come back to the same issue: Poor interpersonal communication. That's why it's critical for developers or anyone responsible for communicating with users or stakeholders to take this course.
The goal of this workshop is to help people involved in process improvement and requirements analysis to gain new techniques and improve their existing interviewing and workshop facilitation skills. It teaches the fundamentals of interpersonal communication that will make interviews and meetings more productive. The attendees will learn about different interviewing styles and when to use them, how to prepare for the interviews, essential listening skills, and types of questions and interaction that will involve the listener and result in productive sessions. In addition, the attendees will learn how to prepare for, whom to invite, and how to set up and facilitate effective requirements gathering workshops.
Objectives
- Understand the importance of interpersonal communication in the Software Development Lifecycle.
- Learn different meeting styles and when each style is appropriate.
- Learn how to conduct an effective interview, and the different styles required at different project phases.
- Learn how to prepare for a workshop.
- Learn techniques for conducting a workshop and reaching consensus.
Prerequisites
Managers, team leaders, and analysts who need to learn better ways to communicate.
Instructional Method
The workshop combines lecture, exercises and group discussion. Exercises will provide students with the opportunity to practice interviewing and group facilitation skills.
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