Essential Communication
Skills for Analysts
Overview
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Course 254 - 2 Days
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Software development projects fail at a spectacular rate. Even
when they don't fail, they usually take longer than expected, and
cost more than anticipated. Many of the major reasons for failure
all come back to the same issue: Poor interpersonal communication.
That's why it's critical for developers or anyone responsible for
communicating with users or stakeholders to take this course.
The goal of this workshop is to help people involved in process
improvement and requirements analysis to gain new techniques and
improve their existing interviewing and workshop facilitation skills.
It teaches the fundamentals of interpersonal communication that
will make interviews and meetings more productive. The attendees
will learn about different interviewing styles and when to use them,
how to prepare for the interviews, essential listening skills, and
types of questions and interaction that will involve the listener
and result in productive sessions. In addition, the attendees will
learn how to prepare for, whom to invite, and how to set up and
facilitate effective requirements gathering workshops.
Objectives
- Understand the importance of interpersonal communication
in the Software Development Lifecycle.
- Learn different meeting styles and when each style
is appropriate.
- Learn how to conduct an effective interview, and the different
styles required at different project phases.
- Learn how to prepare for a workshop.
- Learn techniques for conducting a workshop and
reaching consensus.
Who Will Attend
Managers, team leaders, and analysts who need to learn better
ways to communicate
Prerequisites
There are no particular prerequisites for this workshop, except
a desire to learn how to communicate better
Instructional Method
The workshop combines lecture, exercises and group discussion. Exercises
will provide students with the opportunity to practice interviewing
and group facilitation skills.
You can download the seminar's brochure
in PDF format.
If you don't have Acrobat Reader, click on the button below to download
the latest version.
See
course outline 
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