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Essential Communication
Skills for Analysts
Outline
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Course 254 - 2 Days
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Course Outline
Concepts & Principles
- Introduction
- Communication and the System Development Lifecycle
- Communication challenges
- Tools for effective communication
Interviewing
- Types of Interviews
- Preparing for the Interview
- Types of Questions
- Authentic Speaking and Listening
Listening
- Obstacles to listening
- Emotional filters
- Establishing rapport
- Exercises for developing listening skills
Speaking
- Obstacles to effective speaking
- Speaking with authenticity
- Exercises for developing speaking skills
Meetings
- Types of meetings
- Organizing meetings
- Setting up expectations
- Tips and Techniques
What is a Requirements Gathering
Workshop?
- Definition
- Types of Workshops
- Workshops across the System Development Lifecycle
Workshop Roles
- Facilitator responsibilities
- Scribe responsibilities
- Business Analyst responsibility
- Attendees
Workshop Preparation
- Setting the Objectives
- Plan and Schedule
- Preparation assignments
- Facilities and Resources
- Laying out the room
 Back
to course overview
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